Abdullah Al Mamun -Managing Director US-Bangla Group

Abdullah Al Mamun
Managing Director
US-Bangla Group

US-Bangla Airlines has become a household name in Bangladesh since its inception in 2014. The private sector airline has made significant contributions to the country’s air communication system and has set a unique precedent in passenger service. In this article, we will delve deeper into the airline’s success story and explore the reasons behind its remarkable achievements.
US-Bangla’s Fleet
US-Bangla’s fleet is one of the most modern and diversified in Bangladesh. The airline has a total of 16 aircraft, including six Boeing 737-800, seven brand new ATR 72-600 and three Dash8-Q400. The airline’s focus on brand new aircraft is a testament to its commitment to providing proper service to passengers. Brand new aircraft are more reliable and efficient, resulting in a smoother flying experience for passengers.

US-Bangla’s Operations
US-Bangla has made significant contributions to the country’s air communication system by operating flights to all airports within Bangladesh within the first year of its operations. The airline has also expanded its operations to international destinations, including India, Thailand, Singapore, Malaysia, China, Oman, Qatar, Saudi Arabia, Kuwait, and the United Arab Emirates. US-Bangla’s expansion into international destinations has helped to strengthen Bangladesh’s connectivity with other countries, facilitating trade and tourism.
US-Bangla’s On-time Performance
US-Bangla has a record of operating more than 90% on-time flights since its inception. The airline’s commitment to on-time performance is a testament to its efficiency and professionalism. On-time performance is essential for airlines as it helps to build trust and confidence among passengers. US-Bangla’s ability to consistently operate flights on time has helped to establish its reputation as a reliable and trustworthy airline.
US-Bangla’s Passenger Service
US-Bangla has set a unique precedent in passenger service by providing a range of special services to passengers. One of the notable services is the delivery of luggage in just 15 minutes after landing the international flight. US-Bangla is constantly working to establish the idea that “you will not wait for luggage but luggage will wait for you”. Besides, there are various facilities for senior citizens, including a 20 percent discount.

US-Bangla’s Online Services
US-Bangla has also embraced technology to enhance its services to passengers. The airline has websites and mobile apps for collecting tickets, making it easier for passengers to book their flights. There are also home delivery facilities, making it more convenient for passengers to receive their tickets. US-Bangla’s use of technology has helped to streamline its operations and improve the overall passenger experience.
US-Bangla’s Skystar Program
US-Bangla’s Skystar program is a loyalty program that rewards frequent flyers with a range of benefits, including discounts on flights, priority check-in, and access to exclusive lounges. The Skystar program has been well received by passengers, and it has helped to establish US-Bangla as a preferred airline for frequent travelers.
US-Bangla’s Human Resource Management
US-Bangla currently has about 1,800 officers and employees at home and abroad. The airline’s human resource management practices are focused on creating a positive work environment and providing opportunities for growth and development. US-Bangla’s commitment to its employees has helped to create a motivated and committed workforce, which has contributed to the airline’s success.
US-Bangla’s Corporate Social Responsibility US-Bangla is committed to corporate social responsibility and has undertaken various initiatives to give aid to underpreviledged people of the society. The airline has provided financial assistance to various organizations and individuals in need. US-Bangla has also supported various social and cultural events, promoting Bangladesh’s rich cultural heritage.